Psychometrical In-Baskets and Tests

BSH FAQ

On this page we answer as many questions as we can about the in basket (in tray)  you are going to make or have made. It’s specifically about the BSH: the Business Simulation Highlight.

About your preparation

Great preparation will help you achieve great results. If you will be making the BSH in basket soon, please take the time to read the FAQ below.

(Click a question to read the answer.)

It's an online exercise. As soon as you click on the link, the exercise (inbasket) starts first with instructions and explanations. When you're done with that, the real exercise starts. Meanwhile, a clock runs that automatically interrupts the exercise. (after 60 minutes).

Yes you can! Preparation has a great impact on your results on the BSH.

Read instructions and explanations carefully.

And make sure you can work on the BSH undisturbed and concentrated.

Some notepaper and a pen may help.

A lot of it:

The situation you will be in: organization, your position and your tasks

Your four objectives

Your team members and their tasks and skills

How you answer the inbasket "questions".


That's usually 60 minutes. You can see the clock counting down on the top left of your screen.

Once you get started, just handle the emails. Read carefully and make decisions. We know from research and experience that it is not wise to read all the emails first and then start. That will cost you too much time.

Once you get started, just handle the emails. Read carefully and make decisions. We know from research and experience that it is not wise to read all the emails first and then start. That will cost you too much time.

Yes you can. If you think some email or a decision is difficult, it's better to move on. You can always go back to any part that you skipped.

That can happen from time to time. The power may be off or the Internet may be down. That's not a problem. You can refresh the link on many computers with F5. You can also click on the link again. Then the exercise will continue at the same time as where you were interrupted.

Any computer with an internet connection will suffice. Do not use a phone or tablet.

There is this video. But the introduction in this video does NOT replace the instructions and explanations.

Send us an e-mail at info@cbpsy.com

Video introduction to BSH

About the report

After you have completed the in basket BSH, a report is created automatically. Below are the most frequently asked questions about the report.
(reference to page numbers in the report called “Competence Report)

(Click a question to read the answer.)

In the BSH in Basket, you can make over 400 decisions. How many decisions you actually make depends on how quickly you make the exercise.

Decisions can differ: a measure, an action, delegate, and schedule.

Two things are calculated from each decision.

  1. What it contributes to your four outcomes.
  2. What that decision says about your management style.

A number on a score is calculated by first adding up all the decisions that say something about one of the competencies. This calculation leads to a number. That number is then compared to a reference group. That is a group of managers who have done the same  exercise.

The easy answer is: the higher the better.

But this is only true with results. (page 2-page 5) With the management styles (page 6-page 8), it's also true that extremely high scores can mean you're overshooting, and that also brings disadvantages.

It is about the number of correct decisions. Therefore, speed of work does matter. But if your speed comes at the expense of quality, it works out wrong in your scores. Wrong decisions affect results and scores.

It is the costs and benefits of your decisions. In this exercise, you will always calculate what you achieve with a decision and what costs you incurred. Costs here depend heavily on the number of people and the number of hours.

  • A bad example: five team members talking to each other about an issue that affects only one person.
  • A good example: Making a decision that will eventually lead to more orders or revenue.

Be well aware of your four goals. Then make each decision after asking yourself the question:

  • Does it contribute to one of my goals?
  • Does it harm another goal?
  • What cost or effort will it require?
A question about the in basket